FAQ

1. Where is By Lahrouchi based?
By Lahrouchi is based in the Netherlands. All products are thoughtfully curated and shipped from our local warehouse.

2. Do you ship internationally?
Yes, we ship within the European Union. If you are outside the EU and wish to place an order, please contact us at ahroucha@hotmail.nl for assistance.

3. How long will my order take to arrive?
Netherlands: 1–3 business days

EU countries: 3–7 business days
Delivery times may vary slightly during holidays or promotions.

4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. If you haven’t received it, check your spam folder or email us.

5. Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery. Items must be unused, in original condition, and in their original packaging. Please refer to our Returns Policy for full details.

6. Do you offer exchanges?
We do not currently offer direct exchanges. If you'd like to exchange an item, simply return the item for a refund and place a new order.

7. What should I do if I receive a damaged or incorrect item?
We're sorry! Please email us at ahroucha@hotmail.nl within 48 hours of receiving the item with your order number and a photo. We'll make it right as quickly as possible.

8. Do you offer gift packaging?
Yes, gift wrapping is available at checkout for selected items. If you have special requests, feel free to mention them in your order notes.

9. Is it safe to shop on your website?
Absolutely. Our website is SSL-secured, and all transactions are processed through trusted, encrypted payment providers to ensure your data is safe.

10. How can I contact your customer service?
You can reach us via email at ahroucha@hotmail.nl. We aim to respond within 24 hours (Monday–Friday).